The operations function in an organization is responsible for the design and management of systems concerned with the production of goods and services. Operations account for a significant percentage of the value added and cost in any business. With increased competition, firms face constant pressure to deliver timely and high quality product and services. Leading edge companies have met these challenges by enhancing their competitiveness in business operations. Even a small advantage in operations can be the difference between winners & losers in a competitive marketplace. The main objectives of this broad spectrum course are to gain an appreciation of the Operations function and to understand the fundamental concepts and techniques necessary for designing, managing and improving operations and processes in both manufacturing and service industries. Analyzing and continuously improving enterprise wide processes is critically important for achieving world class performance in business operations. Hence the course will adopt a “process management” viewpoint while addressing a variety of strategic and tactical issues. Topics covered in the course include Operations Strategy, Process Analysis & Improvement, Quality Management, Applications of Linear Programming in Operations, Project Management, Inventory Management and Supply Chain Management.
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Prof Chor Hoong is great, if you have her as your professor, you are in great hands!
December 7, 2023 -
This module is a relatively straightforward module that models operations and processes with mathematical models. Despite that, it is actually quite challenging as there are many application questions we need to modify what we learn to solve the question.
For students who are comfortable with Mathematics, this module should be manageable as they share similar thinking processes and problem-solving skills. For those where are weaker in mathematics, it is advised to do more practice questions and review the tutorials.
The pre-recorded lecture may be quite long for some weeks, so be prepared for that, or you can watch it at x2 speed. During seminar classes, my tutor will review the lecture materials as well as test our learning with kahoot quizzes (with prizes to be won weekly). There will also be opportunities for you to discuss with your groupmates on the topics for the week.
June 2, 2021
